Customer Care & FAQ

Shipping and delivery

Where do you deliver?

We currently deliver within the United States. Delivery options for your address are shown at checkout. See the Shipping Policy.

How long will my order take?

Processing takes 1–3 business days. Standard transit is estimated at 7–14 business days after dispatch; express transit is 7–10 business days after dispatch. The total estimated time from ordering is 8–17 business days for standard or 8–13 for express. Business days exclude weekends and US public holidays.

How much is shipping?

Standard shipping is free on every order. Express shipping is $4.99 USD. Prices include any applicable sales tax, so no tax is added at checkout, and your complete order total is shown before payment.

How do I track an order?

Follow the link in your shipping confirmation email or check your customer account. Use Track your order with your order number and checkout email, or read our tracking help. If tracking or delivery seems wrong, email us with your order number.

Orders, returns and refunds

Can I cancel?

Request cancellation within 24 hours of placing the order. Email help@noxrivet.shop with “Cancellation” and the order number in the subject line. Requests after 24 hours are not guaranteed.

Can I return an item?

Request an eligible return within 30 calendar days of delivery. Change-of-mind returns must be unworn, unwashed and unaltered with original tags and packaging. Gift cards, certain hygiene-sensitive items and items clearly marked final sale are exceptions. We provide free US return labels and charge no restocking fee. Read the Return and Refund Policy before returning anything.

When will I receive my refund?

Eligible returns are inspected and processed within 10 business days after receipt. Refunds go to the original payment method; your provider may take a further 5–10 business days to post the credit. Original paid shipping is not refunded for change-of-mind returns.

Do you offer exchanges?

We do not offer direct exchanges. Return an eligible item for a refund and place a new order for the size or style you want.

What if an item is damaged or incorrect?

Contact us promptly with the order number and photos where possible. We will investigate and arrange an appropriate remedy, without a return shipping charge. See the return policy for details.

Sizing, payment and contact

How do I choose a size?

Use the product-specific chart when available, and read the Size Guide to take measurements. Many strap and bondage pants are unisex and sized on men's measurements: see How to size punk strap pants and How to read our size labels. Email us with the product name if you need help.

How do payment and checkout work?

Prices are displayed in US dollars. Review your items, shipping charge and total before payment (prices include any applicable sales tax; no tax is added at checkout), and choose from the payment options displayed at checkout. Read our Payments & Ordering guide for payment guidance, discounts, confirmation emails and help with a payment problem.

How can I contact Noxrivet?

Email help@noxrivet.shop, call +1 505-524-2972 or use the form on our Contact page. Our support hours are Monday–Friday 9 AM–10 PM and Saturday–Sunday 9 AM–7 PM, Eastern Time (ET). For privacy requests, read the Privacy Policy and Your Privacy Choices.

Who operates Noxrivet?

Noxrivet is a brand operated by Tonneau Fit LLC, a New Mexico limited liability company. Tonneau Fit LLC is responsible for this store, including sales, customer support, shipping and returns. Orders placed on noxrivet.shop are sold by Tonneau Fit LLC. Registered business address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States.